Online Purchases:

At Collins St. we want you to love your new item(s). If you are not 100% satisfied with your item(s) you may return all FULL PRICE merchandise for a refund within 10 days from your date of purchase, or if you are within 14 days of purchase you may exchange at that time for equal or greater value only. Any purchase outside 14 days is final sale. Exchanges are then final sale.

Please email us at hello@shopcollinsst.com to receive a return shipping label. Please note all returns will be charged a $10 return fee that will be deducted from your total refund amount.

Sale Items:

WAREHOUSE SALE ITEMS ARE FINAL SALE- no exceptions.

Online sale items where no additional discount or discount code is added, or that is not a warehouse sale item can be returned for a refund or exchange within same time frame as above.

**Items that are additionally discounted on top of being on sale will be FINAL SALE. And any items listed as FINAL SALE online will be final sale with no exceptions.** example - discount code being used on item(s) already on sale.

Flash sales will be final sale and will be stated at the time of sale. 

To be eligible for a refund or exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags attached.

Online orders where "studio pick up" is chosen you will have 7 days from the day of purchase for a full refund.

International Returns:

Collins St. does not cover the cost of international returns. We ask that you please reach out to us for a return label which will be at your cost. Depending on your country we can let you know the cost of the return and then send you the label.

Please contact us at hello@shopcollinsst.com prior to shipping anything back so that we can give you proper return instructions.

In Studio Purchases:

All FULL PRICE items purchased in studio can be returned for a full refund within 7 days of purchase. Anything after that time is non-refundable and final sale.

All SALE ITEMS purchased in studio are final sale - no exceptions. 

Online + In Studio Purchases:

Kindly note that intimates are exempt from being returned and will be final sale. Swimwear may only be returned if all tags are attached and all liners are still in place.

Non-refundable items:
* Gift cards

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and then your refund will be processed. A refund will automatically be applied to your credit card or original method of payment. This may take up to several business days to show on your account, depending on your financial institution or payment method used.

Please note shipping costs are non-refundable. If you receive a refund for an item, the cost of your original shipping amount paid will not be included in the refund total. If you deny a shipment you will also be responsible for the cost of shipping the item back which will be deducted from your return total.

If you haven’t received a refund, please note that it may take some time before your refund is officially posted. There is often a processing time before a refund is posted to your account; this varies for each financial institution.

Please feel free to contact us with any questions or concerns regarding this and we will respond to you as soon as possible.

Exchange Inquiries:

If you need to exchange an item for a different size or item please reach out to us directly at hello@shopcollinsst.com.

Exceptions:

Holiday Season (December 1 - December 25) we will happily extend our return policy past the 10 days as long as it is unused and returned or exchanged by January 5.

Damaged Items:

We always ensure we are choosing quality brands but if there are any issues with your purchase or if for any reason you somehow receive an item that is damaged please contact us immediately and we will be happy to resolve this with you directly.