At Collins St. we want you to LOVE your new item(s). If you are not 100% satisfied with your item(s) you may return all FULL PRICE merchandise for a refund within 14 days from date of purchase or if you are within 20 days of purchase you may exchange for equal or greater value only. Exchanges are then final sale.
**Items that are additionally discounted on top of being on sale will be FINAL SALE. And any items listed as FINAL SALE online will be final sale with no exceptions.** example - discount code being used on item(s) already on sale.
Some flash sales may be final sale and will be stated at the time of sale.
To be eligible for a refund or exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
In Studio Purchases:
All FULL PRICE items purchased in studio can be returned for a full refund within 7 days of purchase. Anything after that time is non refundable.
All SALE ITEMS purchased in studio are final sale.
Please contact us at email@example.com prior to shipping anything back so that we can give you a return number along with return instructions.
Kindly note that intimates are exempt from being returned and will be final sale. Swimwear may only be returned if all tags are attached and all liners are still in place.
Collins St. does not cover the cost of international returns. We ask that you please ship with a trackable option, as we can not be responsible for lost packages. If you are shipping from outside Canada please ensure to put "return" on the paperwork so that no additional duties are owing. If there are any broker or duties owing this will be deducted from your refund total.
Additional non-returnable items:
* Gift cards
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and then your refund will be processed. A refund will automatically be applied to your credit card or original method of payment. This may take up to several business days to show on your account, depending on your financial institution.
Late or missing refunds
If you haven’t received a refund, please note that it may take some time before your refund is officially posted. There is often a processing time before a refund is posted to your account; this varies for each bank.
Please feel free to contact us with any questions or concerns regarding this and we will respond to you as soon as possible! Please email us at:
We only replace items if they are defective or damaged. However if you need to exchange an item for a different size, kindly send us an email at firstname.lastname@example.org. We will then give you instructions on sending back your item. Please do not ship back before hearing from customer service. Also note that you are responsible for the return shipping cost.
Returns and Exchanges can be sent to:
Please email: email@example.com to get instructions on how to return and a return number.
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Holiday Season (November 1 - December 25) we will happily extend our return policy past the 14 days as long as it is unused and returned or exchanged by January 15.
If for any reason you somehow receive an item that is damaged please contact us immediately and we will be happy to fix the problem!